We distributed and serviced medical equipment for twenty-five years. Now we build the
systems that run that business. This is what we learned, in practice, on both sides.
PM schedules that generate themselves, contract margins you can actually see, first-time-fix as a data problem, and why the technician’s van is a stock location. What replaces the wall calendar and the contract spreadsheet.
Traceability from goods-in to install base: FEFO picking, consignment stock at hospitals, the recall drill, and the five-part data model that turns the traceability spreadsheet into a report you can regenerate at will.
Generic ERP comparisons rank dashboards and license tiers. They miss the six requirements that decide the project: traceability, consignment, install base, tenders, landed cost, and accounting that agrees with the warehouse.